What is Sophie's Dolls?

Sophie’s Dolls is an online destination that makes personalized handmade dolls made from fabric. We customized them to look like real kids and also create soft huggables for the hugs enthusiasts.  These are all designed by mom who has passion and creativity running through her vains. Browse and buy from us! We developed this journey to take your idea and make it a reality.

What does Sophie's Dolls sell?

Sophie’s Dolls sells premium and organic cotton personalized dolls that are designed to be one-of-a-kind or look-a-like to kids everywhere. We also expanded the family by offering limited collections and our huggable range.

How secure is shopping in the Online Shop? Is my data protected?

We know that safety and trust are really important to you and being frequent online shoppers ourselves we take it seriously. We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

How secure is this store?This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

Do I receive a receipt for my order?

Yes, please check your email! You’ll receive your receipt after you have purchased your order. Also you can check your account to see your order summary.

How long will my order take?

Please allow 2-3 weeks on all Made-to-order items and 3 working days for In Stock items.

Am I required to register before making a purchase?

No, but registering is quick and easy, we require only a password in addition to the email that you provide. Having an account lets you keep track of your orders’ status from your dashboard easily. Just check the box during checkout.

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How do I change my email settings?

To change your connected email address or change your email notifications, follow the steps below:

On the upper left hand corner of any page you’ll see a link called ’My Account’. Click on it to access your user account dashboard.

Select “Account settings”. You are then able to change your connected email address, shipping address, and specify if you’d like to receive email from Sophie’s Dolls.

I forgot my password, how can I get a new one?

It happens to the best of us. Go to this page ‘___________’ so you can set a new one.

Can I make my own list of favourite products? Where can I see it?

Yes! If you like a product just click on the desire (heart) icon on it. This will automatically save it to your wishlist, which you can find on the upper left hand corner of any page you’ll see a link called ’Wishlist’.

What are the delivery charges for orders from the Online Shop?

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart. I am alone, and feel the charm of existence in this spot, which was created for the bliss of souls like mine. I am so happy, my dear friend, so absorbed in the exquisite sense of mere tranquil existence, that I neglect my talents. I should be incapable of drawing a single stroke at the present moment; and yet I feel that I never was a greater artist than now.

What forms of payment does Sophie's Dolls accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

Are my payments secure?

All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser.

For your own safety we do not save any payment information.

How do I check the status of an order?

In “My Account” you can see the progress of all of them under ‘Recent Orders’ which is a page of all your active and previous orders. Once delivered, you will receive more information on how to track the package and when it will arrive.

Shipping package

Most items are shipped out in an envelope or a small box depending on size.

Is return available?

{ ALL SALES ARE FINAL } I realize that it is difficult to purchase handmade items over the Internet, and I really want you to be happy with your purchases, so we take great care in producing quality products and we list extensive descriptions and photographs. The item you have purchased is the item you will receive. However, if there is a problem with shipping, please don’t hesitate to contact us.

**NOTE: On Final Sale – As per Federal Health Regulations, any item which comes in close contact with hair or skin are non-refundable/non-returnable. This includes earrings, hair clips, combs, fascinators, headbands and soft toys…

Which countries do we ship to?

We try to ship worldwide but some products might not be available to ship to your country. The countries that is available for shipping is clearly indicated at the check out page.

How much will the delivery cost me?

This is subjective depending its destination. Also the size of the product and delivery type will affect the price. Delivery costs are clearly stated on the checkout page while buying.

ALSO–shipping prices are not exact. They are just based on what I think It will be. I don’t have an exact scale–so sometimes I end up paying more, sometimes you do.

*Some countries may charge customs and duties for your parcel. You are responsible for these customs and duties charges.

How long does it take normally for an order to arrive?

The delivery time depends on the distance between you and us ‘the creator’. We offer regional to worldwide shipping depending on the product. The expected delivery time is clearly stated on the product page, and on the checkout page.

It will vary depending on the item as handcrafted goods may take more time to create and ship.

Be sure to check out shipping company’s estimated delivery time when they send you the tracking number for your order.

Information Collected or Received

Sophie’s Dolls may collect personally identifiable information, such as your name. Sophie’s Dolls may also collect anonymous demographic information, which is not unique to you, such as your age and gender. We may gather additional personal or non-personal information in the future.

Information about your computer hardware and software may be automatically collected by Artday. This information can include: your IP address browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Sophie’s Dolls website.

Collection and use of personal information

Sophie’s Dollas collects and uses your personal information to operate its website(s) and deliver the services you have requested.

When you place an order on the Site, you must provide your first and last name, a valid email address, phone number, billing address, shipping address, and credit card number. We will use this information to fulfill the order you place and to communicate with you about it.

Sophie’s Dolls uses your information for four purposes: (1) to fulfill the orders you place on the Site, (2) to answer any customer service inquiries that you may have, (3) to contact you about special offers, Sophies Doll’s news and new products and (4) to understand the shopping habits of our customers to better serve them in the future.

Use of Cookies

The Sophie’s Dolls uses cookie to improve and personalize your experience on our site by remembering you or your preferences during your visit(s) to the site.

If a Site doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the Site. Our Site uses cookies to remember things like your preferences, shopping cart or to remember who you are on return visits.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Sophie’s Dolls services or websites you visit.

Children Under Thirteen

Sophie’s Dolls does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Flammability

Like most of our supplier textiles, our fabric will burn if exposed to flame or direct heat. Our fabrics have not been treated with fire retardant chemicals and are for this reason not suitable for use in children’s sleepwear or bedding. They are also not suitable for display purposes in public buildings unless you apply such treatment after purchase.

Child And Infant Safety

Our supplier inks have been tested to ensure that they contain none of the substances prohibited by the Consumer Product Safety Improvement Act and is safe for infant or pet use. They have been tested for harmful chemicals (like formaldehyde and lead) and are found to be safe for use by everyone!

Washing/Drying

For best results, we recommend washing these fabrics with phosphate free detergent in cool or warm water using a gentle or delicate machine cycle.

Some fading as a result of cleaning is typical for these fabrics. This is most notable on darker shades. Front loading washers contribute to color loss due to the increased tumbling action during cleaning. Fading can be minimized through use of cool wash settings and gentle wash cycles.

Tumble dry on a low temperature or permanent press setting and remove promptly.

Basic Cotton Ultra

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Our personalized dolls are made from this material.

100% combed cotton fabric, made from ring-spun yarn, printed with Ultra-Color technology for vibrant color and improved wash durability

Details
  • Thread count: 78 x 76
  • Estimated shrinkage: 2-4% in length and 2-4% in width
  • Printed at our supplier headquarters in Durham, NC, USA.

Care Instructions

  • Machine wash warm or cool on a gentle/delicate setting, using phosphate-free detergent.

Organic Cotton Sateen

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Our items specified with ‘organic’.

100% organic cotton sateen with a glossy finish and soft hand

Details
  • Thread count: 142 x 80
  • Certified organic cotton by Global Organic Textile Standards (GOTS)
  • Estimated shrinkage: 2-4% in length and 2-4% in width
  • Printed at our supplier headquarters in Durham, NC, USA.

Care Instructions

  • Machine wash warm or cool on a gentle/delicate setting, using phosphate-free detergent.

Any Question ?

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