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FAQ

1. What’s Sophie’s Dolls?

Sophie’s Dolls is an one woman studio online destination that makes modern heirloom dolls and personalized handmade fabric dolls. We are currently renovating our Look-a-Like doll body structure for a premium finished product.

2. how secure is shopping in the Online Shop? Is my data protected?

We know that safety and trust are really important to you and being frequent online shoppers ourselves we take it seriously. We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

How secure is this store?This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

3. do I receive a recipe for my order? and can I track my order?

Yes, please check your email! You’ll receive your receipt after you have purchased your order. Also you can check your account to see your order summary. Also you can track your order here Order Tracking.

4. is returns available?

{ ALL SALES ARE FINAL } I realize that it is difficult to purchase handmade items over the Internet, and I really want you to be happy with your purchases, so we take great care in producing quality products and we list extensive descriptions and photographs. The item you have purchased is the item you will receive. However, if there is a problem with shipping, please don’t hesitate to contact us hello@sophiesdolls.com

**NOTE: On Final Sale – As per Federal Health Regulations, any item which comes in close contact with hair or skin are non-refundable/non-returnable. This includes earrings, hair clips, combs, fascinators, headbands and soft toys…

5. how much will delivery cost for me?

This is subjective depending its destination. Also the size of the product and delivery type will affect the price. Delivery costs are clearly stated on the checkout page while buying.

ALSO–shipping prices are not exact. They are just based on what I think It will be. I don’t have an exact scale–so sometimes I end up paying more, sometimes you do.

*Some countries may charge customs and duties for your parcel. You are responsible for these customs and duties charges.

6. how long does it take normally for an order to arrive?

The delivery time depends on the distance between you and us ‘the creator’. We offer regional to worldwide shipping depending on the product. The expected delivery time is clearly stated on the product page, and on the checkout page.

It will vary depending on the item as handcrafted goods may take more time to create and ship.

Be sure to check out shipping company’s estimated delivery time when they send you the tracking number for your order.

7. information collected or received

Sophie’s Dolls may collect personally identifiable information, such as your name. Sophie’s Dolls may also collect anonymous demographic information, which is not unique to you, such as your age and gender. We may gather additional personal or non-personal information in the future.

Information about your computer hardware and software may be automatically collected by Artday. This information can include: your IP address browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Sophie’s Dolls website.

8. collection and use of your personal information

Sophie’s Dollas collects and uses your personal information to operate its website(s) and deliver the services you have requested.

When you place an order on the Site, you must provide your first and last name, a valid email address, phone number, billing address, shipping address, and credit card number. We will use this information to fulfill the order you place and to communicate with you about it.

Sophie’s Dolls uses your information for four purposes: (1) to fulfill the orders you place on the Site, (2) to answer any customer service inquiries that you may have, (3) to contact you about special offers, Sophies Doll’s news and new products and (4) to understand the shopping habits of our customers to better serve them in the future.

9. use of cookies

The Sophie’s Dolls uses cookie to improve and personalize your experience on our site by remembering you or your preferences during your visit(s) to the site.

If a Site doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the Site. Our Site uses cookies to remember things like your preferences, shopping cart or to remember who you are on return visits.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Sophie’s Dolls services or websites you visit.

10. children under thirteen

Sophie’s Dolls does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

11. materials

Flammability

Like most of our supplier textiles, our fabric will burn if exposed to flame or direct heat. Our fabrics have not been treated with fire retardant chemicals and are for this reason not suitable for use in children’s sleepwear or bedding. They are also not suitable for display purposes in public buildings unless you apply such treatment after purchase.

Child And Infant Safety

 

Our supplier inks have been tested to ensure that they contain none of the substances prohibited by the Consumer Product Safety Improvement Act and is safe for infant or pet use. They have been tested for harmful chemicals (like formaldehyde and lead) and are found to be safe for use by everyone!

Washing/Drying

 

For best results, we recommend washing these fabrics with phosphate free detergent in cool or warm water using a gentle or delicate machine cycle.

Some fading as a result of cleaning is typical for these fabrics. This is most notable on darker shades. Front loading washers contribute to color loss due to the increased tumbling action during cleaning. Fading can be minimized through use of cool wash settings and gentle wash cycles.

Tumble dry on a low temperature or permanent press setting and remove promptly.


Basic Cotton Ultra

 

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Our personalized dolls are made from this material.

100% combed cotton fabric, made from ring-spun yarn, printed with Ultra-Color technology for vibrant color and improved wash durability

Details
  • Thread count: 78 x 76
  • Estimated shrinkage: 2-4% in length and 2-4% in width
  • Printed at our supplier headquarters in Durham, NC, USA.

Care Instructions

  • Machine wash warm or cool on a gentle/delicate setting, using phosphate-free detergent.

Organic Cotton Sateen

 

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Our items specified with ‘organic’.

100% organic cotton sateen with a glossy finish and soft hand

Details
  • Thread count: 142 x 80
  • Certified organic cotton by Global Organic Textile Standards (GOTS)
  • Estimated shrinkage: 2-4% in length and 2-4% in width
  • Printed at our supplier headquarters in Durham, NC, USA.

Care Instructions

  • Machine wash warm or cool on a gentle/delicate setting, using phosphate-free detergent.

Eco-Canvas

Eco Canvas is a heavyweight 100% polyester canvas made with 45% recycled content. It’s perfect for those projects that require a sturdy, durable fabric. Eco Canvas features bold and vivid colors that hold up great to multiple washings. Eco Canvas is ideal for upholstery, home dec and bag projects.

  • 54″ wide printable area (137 cm)
  • 8.7 oz per square yard
  • Produced in the U.S.
  • Estimated shrinkage: 0-1% in length and 1-2% in width
  • Testing is recommended for applications where the printed fabric will be exposed to heavy abrasion (rubbing).

Care Instructions

Wash separately in cool or warm water using a gentle machine cycle. Machine dry using a low temperature or permanent press setting and remove promptly to avoid wrinkles. If required, use an iron with a light touch with the printed side down for best results. Use the iron on a synthetic setting only. Testing is recommended when the printed fabric will be exposed to heavy abrasion (rubbing).


Merino Silk Roving Shell

Details

This is a very exciting merino silk blend roving and one of my finest. This is going to nurture your every roving need! This fiber has a scrumptious buttery feel and this merino roving is hard to beat on quality. You’ll love the heirloom dolls hair. Not flammable. WARNING: Because of felted merino hair to all heirloom dolls heads they are appropriate for gentle play under adult supervision to girls of 3+.